Who We Are
We’re purpose-driven. With every ride, we aim to redefine health and happiness. It’s all about being more than a workout: SoulCycle is a mind-body-soul experience, built on community, love, respect, acceptance, and a lot of fun. It comes to life through the ride, the relationships, and the unparalleled hospitality. And all of that comes from our people. Join us—we’d love to have you.

Our Mission
To foster an open, diverse, & inclusive community—embracing each unique individual exactly as they are. We empower each other by listening with an open mind, finding ways to learn and grow together, and always nurturing a sanctuary of trust. To make a real, lasting impact, we’ll work nonstop to embrace and create change. Because nobody is equal until everyone is equal.

The VP, Corporate & Field Operations will function as a member of the Management Team and work closely with cross functional partners to deliver a best in class operations, facilities and hospitality experience for our community. This role will report to the Chief Executive Officer and the ideal candidate will thrive in an environment where strategic thinking and in-field presence are key skills.

RESPONSIBILITIES
● Drive accountability for achieving key operational and financial goals and KPIs at the studio and market level
● Operationalize and execute cross-functional strategic initiatives that continue to challenge the status-quo, with a focus on delivering a best in class in-studio rider experience across staff engagement, service & hospitality, and cleanliness
● Engage with riders to understand key desires and create strategies to address those needs to improve the
in-studio experience
● Guide and train in-studio teams to understand service and hospitality driven sales initiatives focused on continued rider engagement and the future development of Soulcycle’s membership offerings
● Experience fostering a Diverse, Equitable, and Inclusive environment. DEI is in this person’s DNA and is in
everything that they do
● Promote continuous studio and rider experience innovation across all studios to drive rider engagement and
loyalty
● Proactively evaluate studio performance, be the voice of the field and provide insights and recommendations to elevate studio performance
● Build on culture of hospitality and community through meaningful investment in training, people development to drive retention and employee growth
● Establish and reinforce operating best practices for studios, improve labor distribution and build and refine the operating model
● Partner closely with the People Team to attract, develop and retain talent at the field level and across operations and facilities to support growth
● Inspire and lead people across all studios and regions with an ability to resonate culturally across a highly diverse workforce
● Partner with Retail leadership to drive retail strategy within studios operations
● Partner with VP, Strategic Finance to create strong integration between Finance and operations to optimize
profitability and effectively deploy capital across the operating network
● Ensure operating compliance with all federal, state and local regulations and laws


EXPERIENCE
● Must have understanding and enthusiasm for not only the SoulCycle brand and class experience, but for
premium, elevated, service driven experiences
● Experience developing operations plan supporting a budget
● Experience with P&L/earnings and income statements
● Experience with business strategy and planning
● Outstanding communication and influence skills
● A background in fitness / wellness / hospitality / retail preferred

KEY COMPETENCIES
Ownership and Mastery of Craft: Focused on positive outcomes. Able to deliver on commitments while installing the right amount of process to enable steady performance. Flexible in approach to deliver quality and brand excellence, in the face of high growth and unexpected twists and turns. A relentless execution expert with confidence in her/his expertise in core areas. Always learning, optimizing and improving.

Team Leadership: Passionate, high integrity leader who can grasp and drive the DNA in the field. Has a bias for the importance of talent and training, and possesses the energy, sincerity and drive to engage and build meaningful relationships grounded in trust with a diverse and distributed team. Genuinely excited to spend time in the field, with the team and customers, and always know the “pulse” of each. Balances inspiration and accountability, and is able to push the business forward efficiently.

Strategic Orientation and Growth/Scale Mindset: Has an ability to both develop a strategy and lead the organization in its execution. Eager to take on new challenges with open-mindedness, respecting team, peers, and leaders. Can think high and low and carries no ego. Possesses the intellectual horsepower/problem solving ability to lead the charge on tackling complex problems.

Collaboration and Influencing: Will have the gravitas, willingness, and ability to work effectively at all levels of the organization. Facilitates connection and collaboration across the business. Brings the “playbook” to the table but has the flexibility and humbleness to adapt to business and stakeholder needs. Will contribute skill and experience with generosity, willing to work with anyone to drive real business impact. Balances strong quantitative and analytical skills with the emotional intelligence needed to influence organizational outcomes.

Effective Communication Skills: High integrity, no-nonsense approach. Knows how to communicate through the brand voice and at all levels of the organization. Understands how to communicate through a decentralized organization. Quick and to the point. Welcomes radical candor from above and below. An active listener.

Innovation and Entrepreneurialism: Ability to thrive in a dynamic, fast-paced environment. Relentless focus on improvement and raising the bar. Leans in harder when times are good. Balances scrappiness and execution with business maturity, prioritization and thoughtfulness. Is curious, agile, a self-starter and welcomes challenge as a conduit to improvement. Can be creative with resources and has a history of getting things done in complex environments and flat hierarchies.

Pay Transparency: Min $250,000- Max $280,000 + bonus

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