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Training Delivery Manager, L&D

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Florida - Jacksonville

Company Overview
Fanatics is the ultimate one-stop sports fan destination that ignites and harnesses the passion of fans and maximizes the presence and reach for preeminent sports partners globally. Leveraging long-standing, often exclusive relationships with more than 900 sports properties, a database of more than 90 million consumers worldwide and a trusted brand name, Fanatics is furthering its innovation across the sports landscape by building the leading global digital sports platform, complete with offerings including e-commerce and licensed merchandise, physical and digital trading cards and collectibles, and online sports betting and iGaming.
The Fanatics family of companies currently includes Fanatics Commerce, a vertically-integrated licensed merchandise business that has changed the way fans purchase their favorite team apparel, jerseys, headwear and hardgoods through a tech-infused approach to making and quickly distributing fan gear in today’s 24/7 mobile-first economy; Fanatics Collectibles, a transformative company that is building a new model for the hobby and giving collectors an end-to-end physical and digital collectibles experience; and Fanatics Betting & Gaming, a mobile betting, gaming and retail sportsbook platform.
As a market leader with more than 10,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.
At Fanatics, we’re a diverse, passionate group of employees aiming to ignite pride and passion in the fans we outfit, celebrate and support.  We recognize that diversity helps drive and foster innovation, and through our IDEA program (inclusion, diversity, equality and advocacy) at Fanatics we provide employees with tools and resources to feel connected and engaged in who they are and what they do to support the ultimate fan experience.   

  • Present and facilitate sessions (in person and virtually) while effectively managing group dynamics to encourage creativity, innovation, and teamwork
  • Establish and execute rollout strategies and training plans for learning programs and initiatives that are launched in a way that provides an engaging learner experience.
  • Create, prioritize, adapt, translate, and execute the learning and development delivery strategy.
  • Utilize instructional design expertise including data analysis, adult learning principles, content development, and blended learning strategies.
  • Design and develop learning materials and tools including e-learning, virtual and in-person instructor-led training, and other materials.
  • Establish the methodology and tools to measure and evaluate the effectiveness of training programs in the spirit of continuous improvement.
  • Evaluate data to identify insights and measure Key Performance Indicators, then share out reporting with key stakeholders.
  • Stay up to date on emerging trends within learning and development. 

  • Skills and Experience
  • 7+ years of experience in instructional design, adult learning, facilitation and delivery, and project management.
  • Exceptional presentation and communication skills. Confident, articulate, and professional speaking abilities and experience.
  • An entrepreneurial spirit and are excited by the challenges that come along with building a disruptive and dynamic business.
  • Ability to manage competing priorities and balance multiple projects in a dynamic, fast-paced environment while responding quickly to feedback through iterative design.
  • Excellent program and project management skills, including the ability to organize, plan, prioritize and execute initiatives. 
  • Excellent relationship-building, interpersonal and influencing skills
  • High curiosity – proactively seeking to learn more and ‘connect the dots’ for better solutions and world-class customer experience.
  • Rigorous attention to detail and highly organized, but able to operate with ease at all levels (from strategy to execution). 
  • Deep empathy for customer experience – always analyzing and assessing from the customers’ viewpoint. 
  • An authentic leader who invests in nurturing potential and developing others. Conscious and supportive of diversity & inclusion, and the value they bring to customers, business, and the team. 
  • Collaborative, while firm on goals and driving the extended team toward actions (and deadlines) to achieve them. 
  • Clear and optimistic vision for what can be. Proven ability to execute with urgency and pragmatism in the current environment. 
  • Bachelor’s/University degree or equivalent experience, potentially Master's degree and managerial experience. 
  • Ability to become licensed in multiple jurisdictions.
  • Ability to work days, nights, and weekends.
  • Flexible availability and open to travel.

  • Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud.  Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics or Fanatics Brand email address (this includes  For added security, where possible, apply through our company website at

    Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.

    Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.

    NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or other types of positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. For additional information on how we collect and use personal information in connection with your job application, review our Candidate Privacy Policy-CA

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