One in two people experience debilitating back, neck, shoulder, or joint pain — but traditional treatments have failed to meet their needs. Physical therapy can be expensive and hard to access; appointments often involve long commutes and missed work. Making matters worse, unresolved pain can trigger the overuse of opioids and surgeries.
Join us in reimagining healthcare from the ground up. We’re making high-quality care accessible by pairing wearable sensors and computer vision with a world-class clinical team. Hinge Health puts a digital clinic in every member's pocket. Now millions of people can access personalized digital care from a physical therapist, guidance on behavior change from a health coach, and expert consultations with an orthopedic surgeon. With a single app and wearable technology like our Enso device, we’re helping to reduce pain, surgeries, and opioid use.
Work From Anywhere
Hinge Health employees have the flexibility to work remotely in hubs across the United States.
About the Role
The Support Operations Lead is a team mentor and team advocate who is involved in processes that run the business and also helps to develop processes to enhance the business. An individual in this role has a direct impact on the efficiency and success of our organization and works closely with Management to directly influence department improvements and evolution.
The ideal candidate has a strong ability to multitask, as well as being an expert communicator. They are able to focus on areas of concern and provide effective and well thought out solutions. They are also able to shift gears and change directions in a split second, while leveraging exceptional prioritization and anticipation skills. The ideal candidate also understands the importance of alignment within Leadership and seeks to advocate for and mentor their teammates while understanding and maintaining the integrity of the Leadership status quo.
#LI-ES1
WHAT YOU’LL ACCOMPLISHYou will directly mentor and enable members of the Support team in multiple ways.You will successfully collaborate with other department stakeholders on important processes with widespread impact.You assist in identifying efficiency gaps and work with your Manager to address these issues with scalable solutions.You will have a direct impact in the continued growth and evolution of the Support organization.You will be a major player in our commitment to providing a world class client experience to our Members.WHAT WE'RE LOOKING FORAn individual who can Lead and drive to completion the entire lifecycle of high quality cross-functional projects aimed at refining processes, addressing gaps, and achieving company goals.Identify opportunities for Support org development and experimentation of different support models.High level technical skills and abilities. Accustomed to being a key resource for their team on how the program/product is growing and changing.Able to build relationships with various stakeholders as a trusted & respected thought-partner. Stakeholders include cross-functional teams, executives, and members.Provides support to team members and peers. Helps individuals find solutions to challenges while empowering agency. Problem solved in line with business direction and vision.Can work independently with little oversight, able to execute tasks and projects in an environment with competing demands. Minimizes careless errors with deliverables.Able to structure and process qualitative or qualitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves useful insights.Able to communicate efficiently with internal and external stakeholders. Prompt, concise & well-structured. Have polish and are professional in their communication, pay attention to the details, are timely and take the conversation seriously. This includes the quality of meeting prep and note-taking.Trusted by colleagues and cross-functional partners as honest and high-integrity.Embraces feedback. Always learning about our product, participant base, and how peers are achieving great results to better their approach.The range of base salary for the position is between $62,000 - $112,600, plus equity, and benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.
About Hinge Health:
LinkedIn recently named Hinge Health one of the Top 50 Startups. Forbes, Fast Company, and Inc. have also recognized our technology, innovation, and culture.
Since our founding in 2014, we've raised more than $800 million from leading investors, including Coatue and Tiger Global. Today, Hinge Health is the leading Digital MSK Clinic, used by 4 in 5 employers and nearly 90% of health plans with a digital MSK solution. We work with 900+ customers across every industry and the public sector — including Salesforce, Verizon, and the State of New Jersey — to give more than 20 million people access to the care they need. We’re positioned to continue leading the market with unmatched investments in clinical research, care innovation, machine learning, AI, and computer vision.
Diversity and inclusion:
Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.
If you're interested - we'd love to hear from you.
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