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Sr. Payment Agent

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Florida - Jacksonville

Company Overview
Fanatics is the ultimate one-stop sports fan destination that ignites and harnesses the passion of fans and maximizes the presence and reach for preeminent sports partners globally. Leveraging long-standing, often exclusive relationships with more than 900 sports properties, a database of more than 90 million consumers worldwide and a trusted brand name, Fanatics is furthering its innovation across the sports landscape by building the leading global digital sports platform, complete with offerings including e-commerce and licensed merchandise, physical and digital trading cards and collectibles, and online sports betting and iGaming.
The Fanatics family of companies currently includes Fanatics Commerce, a vertically-integrated licensed merchandise business that has changed the way fans purchase their favorite team apparel, jerseys, headwear and hardgoods through a tech-infused approach to making and quickly distributing fan gear in today’s 24/7 mobile-first economy; Fanatics Collectibles, a transformative company that is building a new model for the hobby and giving collectors an end-to-end physical and digital collectibles experience; and Fanatics Betting & Gaming, a mobile betting, gaming and retail sportsbook platform.
As a market leader with more than 10,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.
At Fanatics, we’re a diverse, passionate group of employees aiming to ignite pride and passion in the fans we outfit, celebrate and support.  We recognize that diversity helps drive and foster innovation, and through our IDEA program (inclusion, diversity, equality and advocacy) at Fanatics we provide employees with tools and resources to feel connected and engaged in who they are and what they do to support the ultimate fan experience.   

The hourly pay for this role is $27.00, depending on job-related knowledge, skills, and experience. 

In addition full-time employees are eligible for Medical, Dental, Vision, 401K, paid time off and other benefits like GymPass, Pet Insurance, Family Care Benefits, Free Shipt deliveries, and more.

For information about our benefits, please visit 

Schedule: Wednesday through Sunday or Thursday through Monday

  • Act as the payments front line of BetFanatics by communicating directly with customers through emails, chats, and phone calls.
  • Help share payments insights and trends to all business areas, including product, marketing, and operations.
  • Reconcile customer payments and withdrawals daily with third-party vendors and banking institutions.
  • Liaise with various business teams to make appropriate corrections for any variances.
  • Process withdrawal requests and performs necessary checks as part of the payments processing procedure.
  • Work within a team environment to gather, interpret and analyze data.
  • Interact with internal client data tools and software to extract information upon request.
  • Provide inbound support related to customer financial inquiries.
  • Assist in developing and maintaining daily/weekly/monthly reporting for financial, gaming, and other statistical data.
  • Recognize possible suspicious, fraudulent, or AML activity and partner with the Fraud team to resolve it.
  • Perform all related and compatible duties as assigned and assist in ad hoc projects

  • Skills and Experience
  • 2-4 years of experience in a payments-related industry.
  • A Bachelor's Degree in a related field will be considered an asset.
  • Understanding of gaming and payment processes.
  • Self-motivated, analytical thinker with exceptional attention to detail.
  • Investigative curiosity with strong organizational skills.
  • Competence with Zendesk/Salesforce & Microsoft Office product suite.
  • Intermediate Excel skills are preferred but not required.
  • Ability to work days, nights, and weekends.
  • Ability to become licensed in multiple jurisdictions.

  • Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud.  Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics or Fanatics Brand email address (this includes  For added security, where possible, apply through our company website at

    Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.

    Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.

    NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or other types of positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. For additional information on how we collect and use personal information in connection with your job application, review our Candidate Privacy Policy-CA

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