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Big Health

is looking for a

Sales Operations Senior Manager

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Remote - US

Big Health’s mission is to help millions back to good mental health. Our digital therapeutics for insomnia and anxiety deliver evidence-based, safe and effective non-drug alternatives.  Our programs are reimbursed across over 10 million members and by some of the most prominent global healthcare organizations, including CVS Health and NHS Scotland. Through robust clinical evaluation and an approach that is scalable and equitable, we are redesigning the future of mental health care affecting nearly half of adult Americans.

We're looking for an experienced Sales Operations Senior Manager to be a trusted partner to our sales team. You will maximize productivity within the sales organization and help our sales leaders succeed in their roles and goals. 

Your role will be to intuitively connect with and deeply understand our market drivers, buyers, sales cycles as well as optimize our sales process, implement and manage automation tools, manage CRM data and create a best in class sales operations engine.  

This is a high-impact position that will require creative acumen, strategic thinking, an analytical mindset, exceptional project management skills, and an obsession to delight, support and partner with our sales team to drive execution.  

Big Health is a remote-first company and this role can be based anywhere in the US. To learn more about working at Big Health visit our careers page, Built In or Glassdoor. Join us!

What you'll do:
  • Create a best in class sales operations engine and team, optimize and streamline our sales process, implement and manage automation tools
  • Oversee sales enablement and onboarding experience for each sales hire and support recruiting of high-performing sales leaders by optimizing a practical sales playbook, training on policies/procedures and introduction to sales automation tools/CRM Sales enablement and training
  • Create custom performance reports and/or dashboards for internal commercial teams
  • Partner with sales leaders to improve sales processes, increase conversion, enable closes, decrease deal cycle lifetime, etc, by leading weekly pipeline and deal flow review team meetings, managing and reporting on sales metrics, KPI’s, and insights that drive our business
  • Support client engagement by creating pitch decks, and supporting RFI & RFP 

  • What you bring:
  • 5+ years of sales operations experience
  • Prior experience executing sales operations, sales analytics, and sales reporting at a SaaS digital medicine/therapeutics business 
  • Proven ability to create complex dashboards & reports, processes & workflows, forecasts, data analysis & data visualizations through SQL, data dashboard/programming, etc
  • Understand our market drivers, buyers, sales cycles
  • Optimize our sales process, implement and manage automation tools, manage Salesforce CRM data
  • Track record of helping sales teams hit their goals through onboarding, enablement & hiring
  • Strong self-starter that can own projects start to finish, identify gaps, take action via experimentation
  • Effective communicator, high attention to detail and strong problem-solving capabilities

  • Because we are on a mission to bring millions back to good mental health, we believe it’s essential to reflect the diversity of those we intend to serve. We’re an equal opportunity employer dedicated to building a culturally and experientially diverse team that leads with empathy and respect.

    Additionally, we will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Big Health participates in E-Verify and will provide the federal government with Form I-9 information from all new employees to confirm that they are authorized to work in the U.S. Big Health does not use E-Verify to pre-screen applicants.

    See more jobs at Big Health