At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.
This role communicates directly with panelists to review performance data, provide technical support, foster positive relations, and coach panelists on the proper usag of proprietary equipment.
Position Details:
This is a work-from-home position. Requirements must be met:
Able to connect to High-Speed Internet in your primary residence with minimum speeds of 80MB
Able to connect directly to a router/modem with an Ethernet cable
You must have a dedicated workspace to conduct phone calls where others cannot hear/see personally identifiable information.
For this remote position: You must be within one of the following locations:
AL, CO, FL, IL, MD, MS, NC, NV, TN, TX, VA, and WI
Shift Schedule:
Monday-Thursday 12:30 PM-9:00 PM EST and Sunday 11:30 AM-8:00 PM EST
Role DetailsBuild solid and productive panelist relationships.Serve as the primary point of contact between Nielsen panelists and US Field Operations staff. Review and analyze data, providing feedback to households.Conduct training and coaching for panelists use of Nielsen meters. Investigate and resolve proprietary system-generated performance issues.Verify and update demographics and audience information using Nielsen proprietary software.Instruct and reinforce panelists on security proceduresUse persuasion skills to gain and maintain the cooperation of Panel members, and solicit additional participation.Diagnose and troubleshoot software and hardware.Qualifications Spanish Bilingual candidates required Strong customer serviceGeneral ability to perform consumer electronic troubleshooting by phoneOutbound and inbound call center experienceProblem-solving, and critical-thinking skillsStrong Communication skills both verbal and writtenFlexibility to work evenings and weekendsExcellent organizational skills and ability to meet deadlinesMS Office Suite experience (Word, Excel, and Outlook), Google Suite experience also preferredHigh School Diploma requiredNielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
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As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data about what people watch and listen to. To discover what’s true, we measure across all channels and platforms—from podcasts to streaming TV to social media. And when companies and advertisers are armed with the truth, they have a deeper understanding of their audiences and can accelerate growth.
Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work!
Salary range:
Our salary intelligence calculated a range for this position between $45,000 - $55,000.
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