SeatGeek Enterprise is our innovative open-ecosystem enterprise ticketing software that allows teams, venues, and promoters to efficiently run their businesses and captivate fans. 

We’re proud to partner with some of the most recognized names across the globe including the Dallas Cowboys and Liverpool F.C., as well as the NFL, MLS, half of the English Premier League, and theaters across NYC’s Broadway and London’s West End.

The Regional Product Support Manager is a people management role overseeing a Product Support team delivering first line product support across SeatGeek’s Enterprise products.

What you'll do

• Lead and manage your team though day-to-day operations, changes and challenges
• Act as a point of escalation for clients and team members
• Mentor, coach and develop team members
• Collaborate to maintain and develop processes and the use of our tools to ensure effective delivery of services to our clients
• Analyze and use data to drive effective decision making and management information
• Work with your team and other stakeholders to ensure that support cases are prioritized and escalated and handled effectively and efficiently
• Ensure SLAs and expectations are met, monitored, reported and acted upon
• Be proactive in monitoring and responding to issues, events, trends and changes that impact our provision of service

What you have

• 2-3 years of management experience in an environment working with enterprise clients
• Experience in tech and/or ticketing industries
• Demonstrated leadership abilities, especially leading through change and transformation 
• The ability to motivate in a fast paced and high pressure environment
• A strong ethos of ownership and accountability
• Exceptional problem solving and communication skills
• The ability to manage competing priorities and drive collaboration between departments
• A consistent drive to improve the efficiency and quality of delivery to ensure the best results for your team and the business
• The ability to challenge and be challenged in a constructive way
• Flexibility to work weekends and/or evenings for occasional escalations

Perks

• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Flexible PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Annual subscriptions to Headspace, Ginger.io, and One Medical 
• $120 a month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music

 

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The salary range for this role is $85,000- $125,000. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!

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