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Program Manager, Health & Wellness

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Chicago, IL

Who We Are 
Lulafit is a national leader in modern wellness technology and services. Today, lulafit works with top organizations and real estate companies to create a culture that supports people’s physical, social, and mental well-being. The result is increased retention, higher engagement, and healthier and happier people.

What You’ll Do
As a Program Manager at lulafit, you will be responsible for the management of your assigned site, leading personal training activities and group fitness programming.  

How You’ll Do It
  • Develop, plan, and execute corporate wellness programming for building tenants
  • Lead group fitness classes. Increase engagement and growth of group exercise
  • Act as the head personal trainer, drive personal training revenue
  • Develop new hires, lead on-boarding meetings, provide feedback and support to team members, maintain high retention of instructors, and control the quality of classes
  • Design the schedule of group fitness classes, tailor programming to client needs
  • Oversight of member satisfaction and engagement
  • Problem solve, address immediate issues, and deliver excellent customer service
  • Site lead responsibilities in absence of General Manager
  • Partner with programming team to plan and execute on periodic wellness events
  • Lead fitness center tours, manage and build on membership base
  • Depending on the structure of site, additional responsibilities may include budgeting and financial reporting

  • What We Expect of You
  • Private Services Performance
  • a. Actual versus expected revenue
  • b. Client engagement & retention
  • Group Exercise Performance
  • a. Client engagement & retention
  • b. NPS scores
  • Client and Customer Satisfaction
  • a. NPS scores

  • Benefits & Perks
    At lulafit, we invest in our employees' health and well-being. Our benefits reflect our commitment to help our team be the best versions of themselves both at work and at home. We are proud to offer all full-time employees:

    * Paid Medical Options & Life
    * Dental & Vision
    * 401k
    * Generous Parental Leave
    * Professional Development Reimbursement
    * Personalized Mental Health Support
    * Team Social Events
    * Virtual Wellness Platform Access
    * Branded Company Swag
    * Recognition & Rewards Program

    Why We’re Different
    At lulafit, we’re proud to have created a product and service our customers love. We are a team in every sense. We support one another as we work collaboratively towards a common goal of modernizing well-being to empower people in their everyday lives. From growth opportunities to professional development to unique benefits and perks, we want all our employees to realize their full potential. We value innovative and curious people who aren’t afraid to challenge the status quo. 

    We’re committed to fostering an inclusive, equitable workplace that promotes and values diversity. We welcome all employees and applicants, without regard to age, gender identity, race, ethnicity, sexual orientation, physical or mental ability, religion, or any other protected characteristic under law. More importantly, our work environment is one where everyone, from any background, is inspired and encouraged to do their best work.

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