Bungie is looking for an experienced Product Support Technician. You will be supporting the infrastructure and people working on our world class games. Bungie's IT support team is a small group whose day-to day duties and challenges are varied, from supporting creative staff with high end applications to maintaining server and technical infrastructure. The ideal candidate has strong troubleshooting skills, a good team attitude, exceptional customer service skills and a hunger for expanding their technical breadth. We often tread the razor’s edge on new technology adoption, so adaptability and a strong desire to research, investigate and roll out new technologies is a must.
We are looking for a Product Support Technician capable of testing and troubleshooting all aspects of the hardware and software systems used in the development of our games. (Hardware would be PCs and DevKits, software includes our extensive development catalog, along with OS familiarity with Windows, Mac, and UNIX/LINUX).
Listed below is this role's base pay range. In other locations that Bungie has approved for remote work, this pay range may be adjusted up to +/- 10% and some roles may be classified as non-exempt (hourly).
This range is determined by an array of factors, including training, transferable skills, work experience, business needs, and market demands. Additionally, it is subject to change and may be modified in the future.
In the journey to make incredible worlds, Bungie employees don't simply do meaningful work - they receive meaningful support. Competitive salaries and discretionary bonus opportunities are just the start. We offer comprehensive healthcare coverage, generous 401(k) matching, flexible time off policies, paid parental leave, social clubs, and so much more. Check out our benefits page: Benefits - Bungie Careers
to see all the perks that come with joining Bungie.
Washington State Pay Range
Bungie employees in the U.S. also receive:
- 20 days of accrued time-off in the form of PTO and sabbatical days, depending on the level of the position
- 10 paid Floating Days annually, prorated in the first year of employment based on start date
- 10 paid Bungie-observed holidays annually
- One hour of Paid Sick Time (PST) for every 30 hours worked
So you don't meet every requirement listed in this job description? Do you think your experience level is not where it needs to be? Studies show that women and people of color are less likely to apply to jobs unless they believe they meet every single qualification. Bungie is focused on building a diverse, inclusive, and equitable workplace. If you're interested in this position but your past experience doesn't line up perfectly with every qualification in the job description, we want you to apply anyway. The right role for you may be right around the corner!
Most Bungie full-time employees will adopt a digital first approach allowing remote work in Bungie approved locations (outside of positions identified as 100% onsite in Bellevue/Seattle, or individuals preferring a hybrid/flex environment). Prospective full-time employees located outside of CA, CO, DC, FL, GA, IL, MA, MD, MN, NC, NJ, NY, OR, TN, TX, UT, VA, WA, or WI will need to establish residency in one of the states we are compliant in within 45 days of a start date. Contractors will follow a digital first approach adhering to the location guidelines agreed upon by our third-party employer/vendor and Bungie. Bungie’s remote policy is subject to change at the company’s discretion.