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Sword Health

is looking for a

Product Manager - Member Experience

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Each year, 2 billion people across the world are limited by physical pain. By helping people live without pain, they are free to do the things they love most with the people they love—and never miss a moment. This is what we do. We create and design new technologies to solve one of the biggest problems in healthcare: taking care of our Physical Health. Sword Health is the world’s fastest growing digital musculoskeletal (MSK) care provider on a bold mission to free two billion people from acute, chronic, and post-surgical physical pain . Our customers include some of the most progressive Fortune 100 and 500 companies, as well as over 160+ other established businesses across the world.       

The Sword program allows members to complete a personalized physical therapy program from the comfort of home, with continued support and supervision from one of our talented Sword specialists. Sword’s personalized care is more effective than traditional standards of care, and has proven to deliver best-in-class clinical results. Since breaking into the market less than two years ago , Sword has worked with insurers, health systems, and employers in the U.S., Canada, Europe, and Australia to make high quality musculoskeletal care accessible to everyone. 

This is an opportunity to join Sword during a time of hyper growth and expansion. After our recent $2bn valuation, we’re excited to continue accelerating our impact by scaling with high caliber people with passion, commitment and energy to create and deliver technologies, services and products that drive human progress forward.   We welcome you to join our mission, to make a difference on a grand scale and play a pivotal role with a global team at Sword– working alongside great people pioneering novel products and cutting edge technologies. 

As Product Manager for Member Experience some of your north star metrics are: maximize the number of patients that enroll in SWORD Health,  the treatment completion rate and pain reduction. You will be nimble and set multiple experiments to continuously improve our core platforms, which has a direct impact on the company revenue, working in conjunction with our Member Experience team.

What you will do
  • Work with cross-functional partners and executive stakeholders to set and communicate product vision, strategy, and roadmap;
  • Own, define and deliver on product and on team all the KPIs and goals;
  • Manage multiple POs with different teams;
  • Partner with Design to run user research, usability studies, data-driven experiments to develop deep customer empathy and inform product direction;
  • Consistently integrate behavior data and customer feedback into key product decisions;
  • Establish, monitor, and measure success metrics for your products;
  • Drive new feature development from start to finish on mobile user interface platforms.

  • Our Ideal Candidate
  • 4+ years of direct product management experience, with a strong track record of shipping impactful consumer or business products;
  • Experience working in a mobile "user interface" platforms (Android & iOS);
  • Natural leadership skills and capacity to be a technical guidance/mentor by example to others POs;
  • Deep knowledge of Agile development frameworks (Scrum, Kanban);
  • Data-driven decision maker with experienced in Data Analysts (GA, firebase, others);
  • You handle chaos, ambiguity, and complexity in a detailed and organized way;
  • You can build products that require coordination across various teams:
  • Willingness to learn and keep developing yourself (growth mindset).

  •  Sword Benefits

    Comprehensive health, dental and vision insurance 
    Equity Shares
    Unlimited Vacation
    Paid Holidays
    Flexible working hours
    Work from home
    Parental leave
    Free Digital Therapist for your family
    Sword is proud to be an Equal Employment Opportunity employer.  We champion diversity and are committed to building a team that represents a variety of backgrounds, perspectives and skills.  At SWORD, we believe that diversity and inclusion among our applicants and team members is critical to our success as a global company.  The more inclusive and diverse we are, the bigger our impact will be.

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