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Genius Sports

is looking for a

Problem & Release Operator

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Tallinn, Harjumaa, Estonia

Bit About Us

Genius Sports is the official data, technology and commercial partner that powers the global ecosystem connecting sports, betting and media. Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from the rights holder all the way through to the fan. We are the trusted partner to over 500 sports organisations globally, capturing the highest quality data for many of the world’s largest leagues and federations such as the NFL, NBA, MLB, English Premier League, Serie A, FIBA and the NCAA. From enabling leagues to take control of their official data, to creating immersive fan experiences for sports, betting and media organizations, we are driven to the deliver the difference for our partners. 

 

What WDo 

 

Job Description

As a Problem & Release Operator you will work closely with the support team, the commercial team, and the technical teams as well as other internal stakeholders. You will work across our customer-facing teams providing a friendly and technically knowledgeable interface to our customers, facilitating incident & release management, service improvement, and performance reporting.


What will you be doing?

Genius Sports has customers around the world and you can expect to own or be involved in a wide variety of initiatives aimed at improving our customer service levels. You will manage diverse perspectives and objectives to deliver coherent improvements that meet customers expectations. 


This role would suit someone who has:

 

It would be ideal, but not essential if you:

 

We Offer 

As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.  

 

Due to COVID-19 restrictions, we are currently using virtual hiring processes in some locations, so that we can continue hiring great people whilst being mindful of the health of everyone involved in the recruitment process. Please therefore be aware that, among other things, interviews may take place by phone or video, and some new hires may need to be onboarded remotely (e.g. where access to office space is currently restricted). Our Talent Acquisition team will be able to advise of arrangements in relation to specific roles, so please reach out to them with any questions. 
Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, disability, gender re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other status protected by applicable law) 

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