Location:  Remote (Nationwide)

 

Who We Are:
 
At Heal, we believe improving health outcomes starts by meeting patients where they're most comfortable: at home. That’s why we provide value-based, in-home primary care to seniors on Medicare and select Medicare Advantage plans. By connecting our compassionate, patient-focused clinical teams with proprietary, tech-enabled solutions, Heal​ is transform​ing​ the way seniors access healthcare.

Our award-winning doctor house call, telemedicine, and remote monitoring solutions serve patients across 8 states including Georgia, Illinois, Louisiana, New Jersey, New York, North Carolina, South Carolina, and Washington. Having served over 250,000 patients and raised over $200MM in investment capital from the likes of Fidelity, Humana, and other prominent financiers, we now have an eye towards rapidly scaling to a position of market leadership.  

At Heal, we believe in creating a culture that is efficient, engaging, and full of passion. We take pride in recognizing employees for their hard work and dedication and our CEO is never more than a phone call away. Come help us revolutionize the healthcare experience by putting patients first!

This is a permanent Full-Time remote/work from home position, for candidates in the EST/CST/MST/PST time zones.  Hours will range between 8 am - 8 pm, 7 days a week.  

The Patient Access Representative is a main point of contact for current patients at Heal and are responsible for providing excellent customer service to our patients. The Patient Access Representative is a critical component to our services as they confirm medical history, insurance eligibility, ensure that a patient’s information is correct, schedule appointments and respond to various requests or inquiries.

Duties/Responsibilities:

• Field inbound communications (phone, email and chat) from new or current patients inquiring about the nature of Heal’s services
• Qualify patients’ care based on service area, insurance eligibility and appointment availability
• Schedule or modify patient appointments
• Understand Heal’s care mode and be able to communicate it’s value in a clear, compassionate and non-judgmental way
• Understand Medicare, how insurance works, the plans our patients have, and be able to effectively verify insurance eligibility and communicate patient cost sharing responsibility, if any
• Understand functions of other care team members within Heal and direct patients to appropriate resources within Heal if you are unable to assist
• Utilize problem solving to efficiently schedule patient appointments and optimize provider routing
• Minimize appointment cancellations and/or reschedule appointment requests through effective positive communication 
• Outreach to individuals to confirm unconfirmed appointments

Required Skills/Abilities:

• High speed DSL, fiber, or cable internet service is required for our remote workforce
  • Candidates may be required to complete an internet bandwidth assessment to confirm compliance
• Medical/dental office scheduling knowledge
• Are highly empathetic, positive, non-judgmental, energetic, and passionate about patient healthcare
• Experienced and comfortable using technology such as computer telephony & EMR software to document patient interactions & schedule patients for appointments
• Build trust quickly and can translate complex concepts such as insurance and care into easily understood conversations that put potential patients at ease.
• Have strong interpersonal communication skills, written communication skills, and active listening abilities
• Are highly motivated and self-directed with the ability to toggle between phone calls, documenting notes in software, and collaboration with other team members
• Enjoy working in a fast-paced, collaborate, start-up environment

Education/Experience:

• High School Diploma or equivalent.  Four year degree in Psychology, Social Work, Healthcare Admin, Public Health or similar degree (preferred).
• Typing speed of a minimum of 30 wpm
• Requires 1 year of customer service experience, specializing in a contact call center
• Have 3-4 years of customer facing experience, preferably in a healthcare setting such as healthcare contact center, clinic front desk, patient access center, or other similar healthcare environment
• Proficient in G-Suite programs such as GMail, Google Sheets, Google Docs
• Open to work any day of the week (8 hour shifts) up to 40 hours per week
• Are currently authorized to work for any US employer

Hourly Rate/Benefits:

• Between $18-$20 per hour (Compensation may vary in Colorado, New York, and Connecticut)
• 401K 
• Benefits - All full-time employees will have access to Medical, Dental, and Vision benefits
• Supplemental Benefits
• and More

Get Heal (dba “Heal”) recognizes and values the key to success is the experiences and perspectives of people from all walks of life. Heal is proud to be an equal employment opportunity employer to all individual, regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

See more jobs at Heal