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Operations Support Manager

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Mexico City, Mexico

The Operations Support Manager is an individual contributor who will drive the successful collection and execution of related requirements for assigned customer onboarding, product launches or enhancements and maintain satisfaction with Content post-launch, for Video, Music or Sports deliveries.
Work closely with Sales, Customer Experience, Product and other groups to define and document new requests, communicate those requirements to the Operational leads, and ensure that the team fully meets those needs on time and on budget. Ensure that the team is complying with SLAs and coverage levels, and drive corrective actions as needed.

  • Main liaison to Sales, Customer Experience and Product for Content-specific needs and requests for assigned customers or products
  • Assist in formation of global workflow processes and best practices
  • Support Pre-Sales as partner with Sales and Customer Experience, providing consultation and recommendations that optimize revenue and operational efficiency
  • Receive requirements and work with Content operations leads to translate into: Cost and/or resource estimates / Actionable work plans
  • Ensure that any additional staff, licensed data, or any incremental costs required to meet new customer or Product needs are fully funded

  • What we're looking for:
  • Bachelor’s degree in Business, Communications or related field
  • Successful experience in onboarding customers with products and services
  • Project Management 
  • Proven ability to engage with customers, vendors, or internal stakeholders to fully understand and document true requirements.
  • Proven ability to successfully ensure compliance with SLAs and influence positive results from multiple work teams and offices, particularly in matrixed, global organizations
  • Excellent time management, prioritization and organizational skills
  • Knowledge of the entertainment, data and/or technology sector and new media industries
  • Travel as required

  • #LI-MG3

    As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data about what people watch and listen to. To discover what’s true, we measure across all channels and platforms⁠—from podcasts to streaming TV to social media. And when companies and advertisers are armed with the truth, they have a deeper understanding of their audiences and can accelerate growth. 

    Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work!

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