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Operations Associate, Client Matching

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Remote, US

Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 8,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022. 

Operations Associate, Client Matching

We’re looking for a mission-driven, compassionate, and detail-oriented team member who is passionate about making mental health affordable and connecting clients to in-network care. 

This role will include working with Clinical Operations to connect inbound clients to help them better understand the care options available through Alma and ultimately match them with providers. This role may also support the Claims subteam within Insurance Operations to help enable clients to receive their care in-network. 

This role will report to either the Operations Manager or Team Lead. 

This person must be able to work 40 hours, 5 days per week (Monday - Friday). You will be expected to work 9 AM - 5:30 PM ET. This is a remote position.

What you’ll do:

Who you are:


Hourly Rate: $21 per hour
Start Date: March 7, 2023

Alma’s compensation philosophy is driven by our company value of building equity. To best ensure pay equity, we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation (i.e. all people hired at the same level & role are brought in at the same salary, equity, and benefits). The recruiter you work with can provide more details on our philosophy.

All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a email address.

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