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seatgeek

is looking for a

CX Reporting Analyst

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New York, NY

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.

By catering to both consumers and enterprises, we’re powering a new, open entertainment ecosystem where fans have effortless access to experiences, and teams, venues, and shows have seamless access to their audiences. Because everyone should expect more from ticketing.

The Customer Experience (CX) Operations team plays a crucial role in identifying and driving effective and efficient customer, broker, and agent experiences. As the CX Reporting Analyst, you will use an analytical mindset to dig deep into some of the CX and Broker Experience (BX) department’s biggest opportunities, uncovering important insights that can be leveraged to improve the overall performance of our customer and broker support technology and processes. In this role, you will work with stakeholders from the Consumer, Product, Inventory, Data Science, and Finance teams to identify and advocate for improvements to support our customers, brokers, and our agents. The CX Reporting Analyst will report to the Sr. Manager, Operations.

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SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!

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