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Hudl

is looking for a

Customer Success Manager

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Barcelona, Spain

We are looking for a Customer Success Manager and you will be responsible for engagement and satisfaction across a group of accounts and ensuring they renew for next season. These will be sports teams from across Europe, from an elite to an amateur level. 

You will develop education plans for the accounts, dependent on their needs and analyse the outcomes. You will look at the usage of our products within the team or coaching staff, to see if training is needed. You will hold regular health checks to understand their satisfaction levels and seek out any issues to resolve. You will look for growth opportunities within our accounts, then work with our Business Development team to onboard new services. You will be comfortable working in a target based environment to ensure renewals.

You ideally will be a people person with an analytical streak. You will have an empathetic side that wants to understand and help our users to win, as well as making sure we build long-lasting partnerships.

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Diversity at Hudl

Hudl is an equal opportunity employer.  We understand the power of diverse teams, celebrate differences and champion inclusion.

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