Customer Service/Support remote (m/f/d)

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Sport Alliance GmbH

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Customer Service/Support remote (m/f/d)

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Would you like to make a difference in the FitTech industry as part of an agile and fast-moving team? How about a mentality that values your opinions and ideas? You like to be the first contact by phone for our clients, act in a service-oriented manner, and have an easy-going personality by nature? Then you've come to the right place.

Our job advertisements are open to all applicants regardless of gender, age, nationality, religion, social background, disability or sexual orientation. The Sport Alliance stands for diversity and, as a member of the Diversity Charter, is committed to a prejudice-free, open and progressive working environment.

  • Handle all incoming calls from our clients at Finion Capital and always be the right contact person in case of queries
  • Handle customer inquiries by phone as well as return debit notes and act as the interface between the client and our debt collection company Finion FairPay.
  • With your understanding of numbers you always come to the right result to advise and support our clients in the best possible way
  • Take over additional projects, optimize processes and take care of the day-to-day business

  • A completed vocational training and initial experience in customer communication via telephone
  • Enjoyment of telephone customer contact and problem solving
  • Preferably first experience with ticket systems and confident handling of the MS Office package
  • Hands on mentality: always keep an overview and a cool head even in situations with a high workload
  • Customer orientation, strong communication skills in german (C - Level) and affinity for numbers


    Sport Alliance, headquartered in Hamburg, specializes in software solutions for all aspects of studio management, financial services and the purchase of goods in the fitness industry. The company group counts over 5,000 clients, including McFIT (RSG Group), clever fit and Bodystreet.
    With "Magicline", Sport Alliance offers one of Europe’s largest membership management software for the fitness market and thus supports fitness studio operators in optimizing and digitizing their facilities.
    Alongside Magicline, the company’s portfolio also includes the booking portal and training app MySports, the supply chain management solution, which specializes in the purchase of goods for fitness studios, as well as Finion - consisting of Finion Capitaland Finion FairPay - a financial service provider supporting in all areas from managing member fees to debt collection.

    In our offices in Hamburg, Mainz, Eisenstadt and Kraków as well as remotely, we have more than 350 colleagues working on new ideas and solutions to lead the industry into the future. Sport Alliance is at home all over the world!
    Then become a part of our team and apply now online!
    If you have any questions, then feel free to send a mail to:
    You haven't found the right position for you yet? Here you can find more job offers!

    Salary range:

    Our salary intelligence calculated a range for this position between $35,000 - $45,000.

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