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Tonsser

is looking for a

Customer Experience Specialist

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Remote

Join us as our new Customer Experience Specialist and help us uncover dreamchasers around the world.

Now empowering more than 1.4 million young footballers on the app, Tonsser has since it's launch in 2015 become the leading app for youth players focusing on creating new ways, new journeys for players to unlock their potential. We are looking for a Customer Experience Specialist to help us create a world class user experience empowering more than 1.4 million football players on Tonsser to unlock their potential & to make a difference in their lives.

HQ in Copenhagen but remote within Europe is possible.

About You
  • You’re a self-starter, motivated and able to autonomously drive work forward, you know how to work well in a team and have a strong passion and understanding of customer needs.
  • You are a strong advocate of the user and are driven to provide excellent customer service and promote this idea throughout the organization.
  • You have an analytical mind and love optimizing, automating and establishing efficient processes.
  • You have a strong eagerness to learn, teach and drive impact for youth footballers around the world. We’re looking for someone who loves to work with amazing people on interesting and impactful problems.
  • This position exposes you to all aspects of building successful products. You thrive in a startup environment with high ambitions, great challenges and you should be prepared to problem-solve on the fly.

  • This is you if:
  • You have a passion for users. You can speak the language of our users and empathize with their situation and needs. You can be a users ambassador for the company, communicating the user needs to our wider team.
  • You are structured and a strong analytical thinker. You enjoy optimizing processes for efficiency. You can break down complex user problems and use data to inform how to tackle those problems. 
  • You’re scrappy and entrepreneurial. You thrive in fast-paced environments, are comfortable with ambiguity and with not knowing the answer to something . You are willing to roll up your sleeves no matter what the challenge is. 
  • You bias towards action. You favor practical choices, speed and a respect for sequencing. You focus on the things that matter and push back on things that don’t. You make deadlines for yourself and you move fast. 
  • You care about doing the right thing. You are humble, value diversity and go out of your way to ensure others feel welcome. You enjoy hanging out with your teammates, have a low-ego, and make the workplace more fun for everyone.
  • It’s a plus if you have experience working in customer experience and have worked with Intercom or other customer communications platforms.
  • It’s a plus if you speak French.

  • About Tonsser

    Offices in Paris, Germany and HQ in Copenhagen
    Backed by international investors, top level football players and founders of companies like Spotify, Booking.com, Peakon, Vivino ...

    Being part of Tonsser means you're working on something very exciting: Shaping the future of football. Through technology we've seen a way to impact how new talents can be empowered and discovered; we're changing the game of football by placing the power where it belongs: in the hands of the 265 million performers of the sport. For the football players to be in control, they need their own football identity. That's why we've built an app empowering football players to showcase their achievements and determine their success.

    Curious to know more about us?
    - Tonsser on LinkedIn 
    - BBC: 'Meet the Underdog national team'
    - Uncovering hidden football talent through social scouting app
    - How a football app used data to challenge the best academies in Europe(Tonsser Medium blog)
    - Huddersfield Town: Could e-scouting help Premier League side?(BBC)
    - Tonsser, the social app for youth soccer players, collaborates with Nike and raises new funding(TechCrunch)
    - Don't just take our word for it, check out our Glassdoor reviews
    - Tonsser represents Denmark in the Nordic showcase as 'The next generation of superstars'

    Download the app for iOS or Android.

    Apply for this jobSee more jobs at Tonsser