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is looking for a

Customer Experience Agent, Support

Prepare for this KHealth job interview

With our Application Q&A


Who we are:

K Health is a venture-backed, fast-growing start-up with a mission to use the power of shared knowledge to get everyone access to higher quality, more affordable health care. We’re looking for mission-driven individuals to join our growing team and help us eliminate healthcare inequalities and build a better, healthier future for us all. 

Named as one of FastCompany's Most Innovative Health Companies of 2022 and to the 2021 CNBC Disruptor 50 list, K Health is using Artificial Intelligence (AI) to build the smartest digital healthcare platform in existence. Our data-driven app brings together the knowledge of thousands of doctors and the anonymous medical records of millions of people to help diagnose and treat what’s wrong. We offer a free symptom checker and 24/7 access to doctors to ask questions, refill prescriptions, get care for your kids, and more. Right from your phone—no insurance needed.

Since we were founded in 2016, K Health has raised over $270M in VC funding and our Series E funding round brought us to Unicorn status. Our current partners include the Mayo Clinic Platform, Anthem, and Maccabi Health Services.

About the role:

K Health’s Customer Experience team is growing and we are looking for someone who has a vast skill-set but a dedicated passion for excellence. We are hiring in Central, Mountain and Pacific Time zones. 

You’re expected to become an expert on our product, eliminate any hurdles for users, and ultimately build brand loyalty through our Support organizations. As part of our support team, you’ll handle both phone and email inquiries in a timely manner with thoughtful, thorough responses. You’ll impart our company values through your interactions with our customers and will effectively capture user feedback to help us improve our product!

Be sure to check out our app on your android or apple store.

What is the hiring process like?

Our hiring team reviews all applications. We communicate with candidates at every step of the process, letting them know if we'll be moving forward, and what they can expect in the next phase.

What you'll do

What we’re looking for:

Benefits & Perks:

Hourly Compensation:
$18$18 USD

K Health offers competitive compensation packages along with stock options based on industry benchmarks for function, level, and geographic location. Offer amounts are determined by multiple factors such as a candidate's experience and expertise.

We’re deeply committed to building teams as diverse as the patients we serve and strive to cultivate an environment where everyone can bring their most authentic self to work. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our users. 

K Health is proud to be an Equal Opportunity Employer and considers applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws.

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