Company Description:

Quartet is a leading tech-enabled behavioral health company that works with health plans, systems, and provider groups to deliver speed to quality behavioral health care for all. Through sophisticated data and analytics, along with personalized services, Quartet exists to advance quality care as defined by four measures: speed to care, seamless patient experiences, improved health outcomes, and affordability for patients. The company is backed by venture funding from top investors including Oak HC/FT, GV (formerly Google Ventures), F-Prime Capital Partners, Polaris Partners, Deerfield Management, Echo Health Ventures, Centene Corporation, and Independence Health Group.

innovaTel is a leading telepsychiatry provider dedicated to improving access to exceptional psychiatric care. innovaTel partners with clinical organizations to provide a range of services to both adults and children including psychiatric evaluations, therapy, medication management, patient education and consultations. 

In 2021, Quartet acquired innovaTel and are now coming together to deliver on our shared mission, delivering speed to quality mental health care for all.  We are deeply committed to growing a diverse team and an equitable and inclusive culture where all Quartetians are empowered to be themselves and do their best work. We know this is vital in realizing our mission to improve the lives of people with mental health conditions. As part of our commitment to building a diverse team, we have signed the Parity Pledge and actively encourage applicants of all backgrounds to apply.

About the Team & Opportunity:

The Care Navigation team is responsible for working directly with patients to connect them to mental healthcare providers. We respond to referrals from a patient’s PCP and proactively reach out to patients who have untreated or mismanaged mental health needs. Our goal is to reduce the challenges that patients face in their search for care, and strive to make the process as seamless as possible in order to connect them to their physicians for proper mitigation of their symptoms.

 This is a full-time position and will be working out of Eastern Standard Time. 

Accountabilities:

• Ownership over the full experience of patients referred to care through Quartet
• Proactive and reactive contact with patients, through a variety of channels and with the end goal of providing an excellent experience in their journey with Quartet - this means you will speak to our patients via phone, email, or live chat on a daily basis, as part of your core responsibilities.
• Learn and become proficient in all tools required for the role, internal or external to Quartet including but not limited to Salesforce and other CRM tools or internal systems.
• Meet daily productivity targets and engage with our users on a regular cadence, following workflows for different types of users (example: handling support calls for any of our users).  
• Become proficient in Quartet’s scripting and messaging, and be comfortable with frequent adjustments and tweaks to message flow. 
• Be proactive and show initiative in solving complex patient issues, and be able to experiment and think critically, providing cross-org feedback
• Utilize unique engagement strategies based on patients clinical needs and demographics.
• Collaborate with other teams at Quartet, including different divisions of the User Success group, Product teams, and Market Success teams.
• Work cross-functionally to improve outcomes and deliver state-of-the-art experiences to our user community. 

Minimum Qualifications:

• 2+ years experience working in a healthcare specific field required 
• Ability to use passion and care while interacting with patients with behavioral health needs
• Willingness and comfort with swift tactical changes based on engagement learnings

Preferred Qualifications:

• Critical thinking skills, organized, thorough, capable of switching gears fast
• Passion for improving lives by unifying physical and behavioral healthcare delivery
• Bilingual in English and Spanish

Employee Benefits for Quartet include: Generous vacation, quarterly bonus, volunteer opportunities, team events, robust mental healthcare coverage, medical, dental + vision coverage, generous parental and military leave, commuter benefits, 401K, and stock option grants.

Want to know what Quartet life is like? Click here to meet our team.

Quartet actively encourages applicants of all backgrounds to apply and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. To perform this job successfully, an individual must be able to perform essential job duties -  reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. If you require assistance in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to talent@quartethealth.com

Have someone to refer? Email talent@quartethealth.com to submit their details to us.