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Peloton

is looking for a

Business Analyst, Member Support Systems

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Base Salary: $81,800.00  to $106,400.00

This range represents the low and high end of the anticipated base salary range for this NY - based position. 

The actual base salary will depend on numerous factors such as: experience, knowledge and skills, and if the location of the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits.

As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:

ABOUT THE ROLE

Peloton’s IT organization is seeking an experienced Business Systems Analyst to play a key role in supporting the Member Services  teams as we continue to grow.  You will gather information across the organization and ensure follow ups and updates are accurate and documented. You should feel comfortable analyzing, diagnosing and influencing IT process problems, while developing business requirements for strategic projects and new solutions.

The Business Analyst, Member Services Technology will be accountable for IT’s core services, including member support, chat and phone systems, integration strategy and the international expansion of our systems into new markets. This role reports to the Sr Manager, Member Services Technology, who manages the core service offerings for the team. 

This role offers a unique opportunity to be a part of an evolving IT organization, a results oriented and driven global organization with ownership over a portfolio that delivers direct value to these organizational stakeholders and Peloton overall. The ideal profile of this position calls for a flexible and well-rounded individual  with operational and project management experience – someone who is self-motivated, detailed oriented, collaborative, and has strong customer relationship management skills.

YOUR DAILY IMPACT AT PELOTON

YOU BRING TO PELOTON

Education or Certifications

Work Experience

Technical Skills

Computer Skills

Language Skills

Global Experience

#LI-AK2 #LI-Hybrid

ABOUT PELOTON:

Peloton is the leading interactive fitness platform globally, with a passionate community of nearly 7 million Members in the US, UK, Canada, Germany, and Australia. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that motivate its Members to commit to their fitness journeys. An innovator at the nexus of fitness, technology, and media, Peloton reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, world-class streaming digital fitness and wellness content, and best-in-class fitness experts and Instructors..

Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address. 

If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence.

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

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