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KORE Software

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Insights Analyst

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New York, United States

Role Overview KORE Software’s Insights & Analytics Team designs, develops and maintains the standard reporting offerings that go alongside KORE’s applications. Team members then present these reports — and the details of how they were constructed — to both analysts and end-users at customer organizations. The new Insights Analyst will be responsible for collaborating with the Insights and Customer Success teams in these efforts. The focus of KORE’s applications ranges from ticket sales to corporate partnerships to premium seating areas and data warehousing. This role will include an estimated equal breakdown of both database management and data visualization (more details below). Common actions include writing queries (in SQL and PostgreSQL), validating data, and populating lookup tables for reporting purposes. The data visualization is currently conducted within Tableau Software’s suite of products, although experience in any other top-rated business intelligence tool will be acceptable. Common actions within Tableau include designing and editing dashboards in Tableau Desktop, configuring users for reporting access, and assisting with other report-building / Tableau Server maintenance tasks. The ideal candidate for this position will be self-motivated, able to meet deadlines, detail-oriented, data-focused, and have a strong ability to work well in a team-based setting. This includes a customer service disposition and the ability to collaborate both with the Success Team at KORE Software and users at client organizations. Duties and Responsibilities This position will split their time between KORE’s ProSports™ Standard product line and KORE’s Data Warehouse & Analytics product. Although we expect this role to expand as skills and experience grow, the following is an estimated breakdown of where we expect this individual’s time to be allocated in main categories of tasks: 40% Data Visualization Tableau Server management tasks Tableau Desktop dashboard design General data visualization best practices 40% Database Management Data source development Data validation SQL querying SQL best practices 20% Communications Client phone calls Follow up on project deliverables Department meetings Internal documentation Skill Requirements 1-2 years of experience database querying and report building. Strong organizational, analytical, and technical skills. Ability to communicate professionally in both a written and verbal context with external end-users and internal colleagues. Attention to detail, ability to work with deadlines, and ability to coordinate across multiple departments. Some SQL querying knowledge (Select, From, Joins, Where, and Group By). A working understanding of relational databases. Experience with Excel pivot tables, vlookup, GetPivot and other Excel functions. Amazon Redshift & Aginity experience is a bonus. Knowledge and passion to work in the sports industry How to Apply Submit resume and cover letter to joinInsights@KOREsoftware.com with Insights Analyst in the subject line.

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